Refund and Cancellation Policy
Last updated: 12/15/2025
At Tutorials Material, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and cancellations of our courses and services.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for most of our courses. If you are not satisfied with your purchase, you may request a full refund within 30 days of your purchase date, provided that:
- You have completed less than 30% of the course content
- You have not downloaded any course materials or certificates
- The request is made within 30 days of purchase
- You provide a valid reason for the refund request
2. Refund Exclusions
The following purchases are not eligible for refunds:
- Courses purchased with promotional codes or during special offers
- Digital downloads that have been completed
- Subscriptions after the first 30 days
- Custom or personalized training programs
- Courses purchased more than 30 days ago
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@tutorialsmaterial.com
- Include your order number and reason for the refund request
- Provide any relevant details about your experience
- Wait for our team to review your request (typically 2-3 business days)
4. Refund Processing Time
Once your refund request is approved:
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Bank transfer refunds: 7-14 business days
- Digital wallet refunds: 1-3 business days
Please note that processing times may vary depending on your financial institution.
5. Subscription Cancellations
For subscription-based services:
- You can cancel your subscription at any time from your account dashboard
- Cancellations take effect at the end of your current billing period
- No refunds are provided for partial subscription periods
- You will retain access to content until the end of your paid period
6. Technical Issues and Course Quality
If you experience technical issues or quality problems with our courses:
- Contact our technical support team immediately
- We will work to resolve the issue within 48 hours
- If the issue cannot be resolved, a full refund may be provided
- We may offer alternative solutions or course credits
7. Promotional Offers and Discounts
Special terms may apply to promotional purchases:
- Courses purchased with significant discounts may have modified refund terms
- Free courses and bonuses are not eligible for cash refunds
- Bundle purchases may be subject to different refund calculations
8. Disputed Charges
If you notice an unauthorized charge or billing error:
- Contact us immediately before disputing with your bank
- Provide details about the charge in question
- We will investigate and resolve legitimate billing errors promptly
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new policy.
10. Contact Information
For refund requests or questions about this policy, please contact us:
Email: support@tutorialsmaterial.com
Phone: +1 (555) 123-4567
Website: https://tutorialsmaterial.com
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Important: This refund policy is designed to be fair to both our customers and our business. We encourage you to review course previews and descriptions carefully before making a purchase to ensure the course meets your needs.